Shipments and returns

Delivery and Shipping:

School Box kits are individually built, labeled with your child's name and grade and grouped together for delivery on a date and time arranged by our partnering schools.  If you would prefer to have your kit(s) shipped to an alternate location, a $12.95 shipping charge will be added at checkout to cover additional packing materials and a portion of the UPS charges.  For ship-to-home orders, please be sure to include your complete address at the time of checkout.

Reporting Discrepancies:

Please contact a member of our customer service team with questions regarding missing items, damaged products or a missing kit.  Please report ALL discrepancies as soon as possible and within ten (10) days of the start of your child's school year.  Once schools have been paid their incentives for the year, we can no longer process returns or discrepancies for the year. Thank You.

Delivery Changes and Returns:

A great deal of care and resources go into building each of our custom School Box kits.  Completed kits are safely stored by school in preparation for their travel to the school unless previous arrangements have been made for a ship-to-home option.  Our customer service team can assist with changes to a preferred delivery method once an order has been placed.  There may be a slight delay in shipping a kit home that has already been prepared for school delivery.  In the event that a refund or return is requested, a fifteen (15) percent restocking fee will be incurred to cover the cost of labor and materials.  Please contact our customer service team for assistance by calling 770-919-2232 or emailing us at  Team members are available Monday - Friday 8:00am - 3:00pm.

Remember that a portion of each kit sold goes back to support your child's school.  They greatly appreciate that support and we thank you for your business!

Return Restrictions:

Please note that our School Box Kit program is a separate service from The School Box retail locations.  Team members of our retail stores cannot assist with returns or refunds related to school supply kits purchased in support of your school on  Please contact our customer service team at the number or email above for assistance with refunds or proper shipping instructions.  Thank You.